Frequently Asked Questions

Traxo is your digital travel wallet automatically organizing your itineraries and loyalty points in one place.

A. General information:
     
  1. What is Traxo?
     
  2. Why should I use Traxo?
     
  3. How much does Traxo cost?
     
  4. How do I contact Traxo?
     
L. Synching your Traxo account with your favorite calendar application using iCal feed:
     
  1. How do I get an iCal feed?
     
  2. How do I sync with Outlook 2007?
     
  3. How do I sync with Outlook 2003?
     
  4. How do I sync with Google calendar?
     
  5. How do I sync with Apple iCal & iPhone/iPad?
     
  6. How do I sync with Lotus Notes 8.5?
     
  7. What if I have a different application?
A. General information:
1. What is Traxo?

Traxo is an interactive website that enables globe-trotters to easily share their past and future travel plans with their network of friends, family, and colleagues.
2. Why should I use Traxo?

Never eat dinner alone in your hotel room again when you're on business. Traxo tells you in advance when your travels overlap with someone you know. Make plans for dinner, grab a drink, or catch a show, but don't eat alone.

Never read a travel recommendation from a stranger. Instead of searching through volumes of anonymous reviews on other travel sites, Traxo finds out who in your network has been to your upcoming destination and experienced what it offers. Your friend is now your destination guide.

Track down who is attending an upcoming business conference before you even get there. Traxo sees who within your professional network has already booked a trip to attend an event, so plan beforehand and start networking

Don't fall off the radar; stay in touch with your friends. Even if you aren't a frequent traveler, Traxo invites you to live vicariously through your friends and see the fun and exciting places they visit. You can view their photo albums or invite them to meet up for dinner to talk about their trip when they get back home.
3. How much does Traxo cost?

The basic Traxo product will always be free to use. However, to keep the service free, you will see advertisements from travel-related product and services that we believe are relevant to Traxo members.
4. How do I contact Traxo?

Visit our Contact Us form here or send us an email at feedback@traxo.com
B. Sign Up:
1. Do I need an account to use Traxo?

Searching for information is allowed without having an account, but the information is very limited in order to protect our user's privacy. You will need to create a Traxo account with a valid email address and password in order to view most information about your friends, or share any of your travel information through Traxo. We put this process in place to ensure the privacy of our travelers.
2. Why didn't my new account confirmation email arrive?

Check your email application's spam or junk mail folder or filter for emails from Traxo. To make sure you receive emails from Traxo in the future, add notifications-noreply@traxo.com to your address book.

Your ISP (internet service provider) may block unknown emails. Contact your ISP to ensure they don't stop email traffic from Traxo.com getting to you.

Double check that you entered a valid email address while you sign up for an account.

If you still have questions, please click here to contact us or send us an email at feedback@traxo.com.
3. How old do you have to be to sign up for Traxo?

You have to be at least 18 years of age or older to sign up for a Traxo account
4. Do you need to be a US resident to sign up for Traxo?

No, while the Traxo website and emails are currently in English only, any global user may use Traxo (subject to local laws, of course).
C. Friends and Travel Buddies:
1. I want to invite my friends to join!

Click on the "Invite Friends" link on the BUDDIES tab. On the Invite Friends page, you will be able to invite friends by:
  >> Providing each of your friend's email address and sending them an individual invitation
     
  >> Searching your address book on popular email services like Yahoo! Mail, Hotmail, MSN, Gmail or AOL mail and "bulk uploading" your friends into Traxo
     
  >> Uploading a contact data file from other popular applications (i.e. Outlook CSV file)
     
  >> You will also soon be able to utilize your friend list from any number of existing social networking sites like Facebook, Linkedin, and MySpace
2. What is a Travel Buddy?

A Travel Buddy is another Traxo member who has accepted your invite. As Travel Buddies, you can send messages to each other, view additional information on each other's profile, and see each other's past and future trips (contingent on individual trip privacy settings)
3. How can I view my own profile as other people see it?

Please visit the My Profile page under the myACCOUNT tab. Click on the "View" My Public Profile button to view how your profile will appear to your Travel Buddies.
4. Who can contact or invite me to be a Travel Buddy?

At Traxo, we value your privacy and we only allow people who are your "Travel Buddies" or those verified and frequent travelers ( who have a travel score equal to or greater than 20) to message you directly. We have found that travelers on Traxo have a lot in common and often will want to talk to each other. Anyone on Traxo can invite you to be their Travel Buddy but it is up to you decide if you wish to accept. If you do not, you can reject the invitation and if someone continually asks you to be Travel Buddy, you can select the option to block future invitations.

To report any other abusive or inappropriate behavior, please click here or send a message to abuse@traxo.com .
D. Trips:
1. What should I do if Traxo doesn't recognize my hometown or a travel destination city?

When you input a city, we attempt to match it to a city in our database. Since we are updating our database to contain all major cities worldwide, sometimes a city you are looking for may not be instantly recognized. Enlighten us on where you're from or where you might be going! Click here or send us a note at feedback@traxo.com.
2. Why can't I see some trips of another Traxo member?

The traveler may have set some or all of their trips to a trip privacy setting that doesn't allow you to view those trips. Private trips can only be seen by the traveler. Trips set to the "Buddies Only" trip privacy setting can only be seen by a traveler's Travel Buddies.

If you are not a linked Travel Buddy of the traveler, you will not be able to see any future upcoming trips regardless of a trip's privacy setting.
E. Traxo Notifications:
1. What will Traxo notify me about?

Please go to the Email Notifications Settings page under the myACCOUNT tab to view the types of trigger events that Traxo will notify you about. From this page you can control both the type and frequency of email notifications you wish to receive.
2. How do I change my email notifications settings or turn off emails that I don' t want to receive?

Go to Email Notifications Settings under the myACCOUNT tab to control what email notifications you wish to receive.
3. Why am I not receiving email notifications?

Please view Email Notification Settings under the myACCOUNT tab to verify your notifications are turned on.

Please check your email application's spam or junk mail folder or filter. To ensure you receive emails from Traxo in the future, add notifications-noreply@traxo.com to your address book.

Some emails maybe blocked by your ISP (internet service provider). Contact your ISP to ensure they are not blocking email traffic from Traxo.com.
F. Account Settings:
1. How do I change my account settings?

Visit the My Profile page under the myACCOUNT tab. On this page, you can edit basic profile information such as Display Name, Official Travel name, your email address, password, and hometown.
2. How do I change the email address for my Traxo account?

Please visit the My Profile page under the myACCOUNT tab. Click on the "Edit" Basic Profile Information button. On this page you'll be able to change the email address associated with this Traxo account. You will be asked to confirm the new email address by clicking on a link in an email sent to this new email address.
3. How do I deactivate my account?

Please visit the My Profile page under the myACCOUNT tab. Click on the "Deactivate" button to deactivate your account. By deactivating your Traxo account, no other users will be able to view your profile or trips, you will no longer receive Traxo notifications, and your trips will no longer be imported from connected travel websites. You can reactive your account at anytime by logging into Traxo with you email address and password.

To permanently delete your account please contact us here or send us an email at feedback@traxo.com .
G. Privacy:
1. What is Traxo's privacy policy?

Traxo values the privacy of our members and all travel data. Please view our privacy policy here.
2. How do I control who sees my trips and profile information?

When you log into Traxo for the first time, you will be given the opportunity to set your profile privacy settings. You can also change these settings at any time by visiting the My Profile page under the myACCOUNT tab and clicking on the "Edit " Privacy Settings button.

Here are the different privacy settings of new and existing trips you can choose:
  >> Private (only visible to you),
     
  >> Buddies only (only visible to your Travel Buddies), or
     
  >> Public (always visible to your Travel Buddies and visible to non-Travel Buddies once it is past date)
3. Can non-Travel Buddies view my profile or travel information?

If your profile privacy setting is set to "Buddies Only", a non-Travel Buddy can only view your display name, profile picture, and your current hometown.

If your profile privacy setting is set to "Public / Visible to all users", a non-Travel Buddy can view all of the items listed above, plus all of your past trips and your buddy list.

A non-Travel Buddy can NEVER view your current location or your future trips. Only Travel Buddies are allowed to view this type of private information.

Click here for links to Traxo members with Public profiles.
I. Profile Completeness:
1. How is the profile completion % calculated?

The formula is calculated as follows:
  >> You get 20% for signing up.
     
  >> You get 20% for the first travel account that you link.
     
  >> You get an additional 10% each for the next two travel accounts, for a total of 20%.
     
  >> You get 2% for each friend that you either invite or accept up to a maximum of 10 friends.
     
  >> You get 20% for either verifying your email or if you log in using facebook then you get 20% if you "Like Traxo"
2. Can my profile completion % ever decrease?

Yes, if one of your friends deactivates from Traxo or if you delete a travel account then you will lose points.
3. Can I complete my profile later?

Yes, you can always go back later after you sign up for Traxo and complete your profile. On your home page, there will be links to help you finish your profile.
4. Does the profile completion % calculate automatically?

Yes, we automatically calculate your percentage based on the actions you've taken. There may however be a slight delay between the time you take the action the time you receive the credit.
J. Trip and Point/Mile Import:
1. Why aren't my trips, points or miles showing up in my Traxo account?

- Traxo only imports trips, miles and points that are listed in the travel site you have linked. If the information cannot be seen on the linked site, Traxo will be unable to detect and import the information. To link a new travel site, click here.

- For some supported sites, we currently do not offer both trip import and miles and points management. To see which of your linked account offers only trip import or only miles and points management, click here .

- Traxo only imports trips when the name on the booking matches an official travel name listed in your Traxo account. You can add or change your official travel names on this page.

- Traxo will only import confirmed, active and past date travel bookings. It will not import bookings that have been cancelled or put on hold.

- Points and miles information can take up to seven days to update in our system. However, your trip information will update on a nightly basis. If you have just finished purchasing your trip, you may need to wait up to 24 hours for the trip to be automatically detected. You can also manually refresh your trip information by clicking on the Refresh icon in the 'Trip Activity' column on this page. Manual refresh is currently not available for miles and points data.
2. When are my Points or Miles updated?

We update your Travel points/miles at least once a week. However, your trip information gets updated on a nightly basis.
K. Trophies:
1. How do you award trophies?/Why does your trophies not match my actual travel history?

In order to be fair to everyone, we award trophies based on the travel information we have in Traxo. Our technology allows us to automatically pull in your travel information for the accounts that you provide. Therefore, if you have not given us your account information, we can not pull in your travel data. For select sites we have the ability to pull in some past trip history. However, we can only pull in data that your travel account has stored on the website and we do not currently support all travel accounts. For example, you may have 300K miles flown on Delta over the past 10 years, but if Delta only stores the last 18 months and you've flown only 30K miles on Delta then we can only give you credit for 30K miles. However, you can always manually enter your past trips to receive credit.
2. What is the difference between a verified and non verified trip?

A verified trip is one in which Traxo has pulled from one of your travel accounts, i.e. Airline or hotel. A non verified trophy is one which is from a manually entered trip. The more travel accounts you link, the more trophies you can potentially earn.
3. How do I stop sharing my trophies?

You can stop sharing trophies by clicking on your settings tab and setting trophies as private.
4. How do I get credit for a trip I have made on an airline that I do not have currently linked in Traxo?

Just link up your travel accounts and you will start to receive credit for your future trips.
5. How do I receive credit for my past trips?

There are two ways to receive credit for past trips. We currently are pulling in past location from over a dozen travel and check in services including: Southwest, Delta, United, US Airways, Starwood, Expedia, Hotwire, Orbitz, Priceline, Travelocity , FourSquare, TripIt and Gowalla. We will add support for more travel accounts over time. We will pull in whatever information is stored on the respective travel website. The other way to receive credit is by manually entering your trips, you will receive a trophy for thee places that you visited.
6. How do I share my trophies?

You can share you trophy by simply holding your mouse over the trophy. After a few seconds you will see a facebook and twitter share button which will allow you to easily share your trophy with your friends.
7. What happens if I delete a trip?

When you delete a trip you will lose any associated trophies earned due to that trip.
8. How do I see my friend's trophies?

If you click on your friend's profile page then you will be able to see the trophies they have earned, unless they have marked their trophy module as private.
9. What are achievement trophies?

We award achievement trophies when you successfully reach a certain milestone. For example, if you visits your 30th state, then Traxo will award you the "30 State Trophy". These trophies are shareable on facebook or twitter so brag about your accomplishment.
10. Why doesn't my "Country Visited" trophy match my actual number of countries? (or states, travel accounts)

We only award the "Country Visited" trophy upon reaching a certain milestone. For example, you may have visited 3 countries, but the next Country Visited milestone is 4 Countries. You will only see the 2 Country Visited trophy even though you have been to 3 countries. Once you have traveled to your 4th country, then you will receive the 4 Country Visited Trophy.
11. I don't see all of my travel accounts listed in the Account tab. Where are they?

For space reasons, we only display a limited number of travel accounts in the Account tab. If you would like to see of them, simply hit the "View All" link on the bottom right and you can see all of your accounts.
12. How are my Traxo miles calculated?

We calculate the number of miles you traveled on each and every trip that you take that exists on Traxo, whether you drive, fly or take a train. We calculate the miles based on the distance from one location to another. It is very likely that this will not correspond to the number of miles flown as you see on your airline accounts as we do not have all of your past trip history.
13. Why does my status level on Traxo match my actual status level?

We verify your status level on a frequent basis, unfortunately there will be times when we do not accurately reflect your status. When this occurs, please hit the feedback link on top of the page.
L. Synching your Traxo account with your favorite calendar application using iCal feed:
1. How do I get an iCal feed?

Traxo offers a convenient iCal feed that automatically keeps your calendar up to date with the trips and travel plans in your Traxo account. Most calendar applications now support iCal feeds including: Microsoft Outlook, Google Calendar, Apple iCal and iPhone, and Lotus Notes. You can get this feed anywhere you see the "Add to Calendar" link. The "Add to Calendar" link is the top right hand corner of each Upcoming Trips on the member home page. You can also access it by click on the "Trips" tab and going to "My Trips" page. You will see it on the top right hand corner just below "Search Trips by Destination". Click on the "Add to Calendar" link and a window will pop up. Click on the "Subscribe to Calendar Feed" on the left side. A calendar feed will pop up. Copy the link and then paste it into your calendar application.
2. How do I sync with Outlook 2007?

1. Copy your personal Traxo iCal link. See step 1.
2. In Outlook, select "Tools" in the menu and then "Account Settings".
3. Then select "Internet Calendars" and click "New".
4. Paste the link to your iCal feed in the location field shown below.
 
5. Add a Folder name and description for your calendar in "Subscription Options".
6. A separate Traxo calendar will be created in Outlook. To see your new Traxo calendar, select "Other Calendars" in the left hand navigation pane and select the 'Traxo' calendar you just created.
3. How do I sync with Outlook 2003?

1. Outlook 2003 doesn't support automatic iCal feeds. However, you can manually download .ics files for each trip you want to add to your Outlook 2003 calendar by clicking on the 'Add to Calendar' link shown below
 
2. On Outlook 2003, select 'File' and then 'Import and Export'
3. Select 'Import an iCalendar (.ics) or vCalendar file (.vcs)' from the list of actions
4. Click 'Next' and then find the .ics file you downloaded from Traxo.
4. How do I sync with Google Calendar?

1. Copy your personal Traxo iCal link. See step 1.
2. In Google Calendar, select "Add" dropdown button in the "My Calendars" section on the left-hand side as shown below:
 
3. On the following page, paste your personal iCal URL in the URL field and select 'Add to Calendar'
5. How do I sync with Apple iCal and iPhone/iPad?

iPhone/iPad

1. Copy your personal Traxo iCal link. See Step 1.
2. Email your Traxo iCal link to your iPhone/iPad. We recommend that you have iPhone software v3.0 or later installed.
3. On your phone, click on the link in the email that you sent yourself.
4. When prompted, click on "Subscribe".
5. You will see a confirmation message when the iCal feed has been accepted. Click on 'View Events' to see items from your Traxo iCal feed.
 

Apple iCal

1. Copy your personal Traxo iCal link. See Step 1.
2. Open Apple iCal and select 'Calendar' and then 'Subscribe' from the menu.
3. Enter your Traxo iCal link in the 'Calendar URL' field when prompted and click on 'Subscribe'.
4. After the feed is accepted, you can change your iCal settings such as: 'Name', 'Description', etc..
5. Your iCal feed will appear in the left hand sidebar under the 'Subscriptions' area.
 
6. How do I sync with Lotus Notes 8.5?

1. Copy your personal Traxo iCal link. See Step 1.
2. In Lotus Notes, under the 'Views' section of the left hand sidebar, click on 'My Calendars' and then click 'Add Calendar'.
3. Select 'iCalendar Feed' from under the 'Add' drop down box..
4. Type a descriptive name for your Traxo iCal feed in the 'Label' field.
5. Paste your Traxo iCal Link in the 'URL' field.
6. Set other options and click 'OK' to finish.
7. What if I have a different application?

You can manually download your individual trips to your calendar. Go to your trip detail page for the trip that you wish to download. You should see an "Add to Calendar" option and icon just above and to the right. Click on this link and select "Download to Calendar" on the right hand side. You will see a pop up window that says "Here is your calendar file" Click to download the .ics file. You can then copy or import this into your calendar. Note, not all calendars have time zone support, so it may not have the accurate start and end time in your calendar. You should open the item and see the trip detail specifics.
M. Traxo Travel Score:
1. What is the Traxo Travel Score?
a. Official measure of your travel experience.
b. Easiest way to display your travel credentials and identify yourself as a travel expert
c. Calculated using more than a dozen travel variables
d. Automatically updated every time you travel
2. How is the Traxo Travel Score calculated?

The Traxo Travel Score is computed using more then a dozen travel variables. The patent pending algorithm was developed by a team with over a century's worth of travel experience.

It is based on four primary factors
a. Coverage: Total unique states and countries visited
b. Distance: Total miles traveled
c. Duration: Total days traveled
d. Accounts: Total travel loyalty status achieved

Traxo adjusts your score based on two additional factors
a. Verification: Trips verified by Traxo are worth more
b. Recency: Recent trips carry more weight

Your Traxo Travel Score will be automatically updated every time you travel.
3. How do I find out my Traxo Travel Score?
a. Simply sign up for free at Traxo.com and link your travel loyalty accounts. The more accounts you link, the more trips that Traxo detects, and the higher your score will be.
b. After you finish the sign up process, Traxo automatically pulls in your past and future trips and starts the calculation process. It will take about a day before you see your score appear. You can see your Traxo Travel Score on the top right hand corner of your member home page and in the trophy module.
c. Check back the following day and find out your Traxo Travel Score.
4. How do I improve my Traxo Travel Score? There are a number of easy ways to improve your score:
a. Link additional travel accounts to Traxo. You'll get a higher score for having more accounts. Traxo's technology automatically pulls in your past and future trips from your air, car, hotel and agency travel accounts and select location based services (like Gowalla).
 
i. To make it easier for you to get the score you deserve, Traxo currently pulls in past location from almost thirty travel and check in services including:
 
  • Aeromexico
  • Air France
  • AirTran
  • Alaska
  • American
  • BMI
  • Czech
  • Delta
  • Expedia
  • Foursquare
  • Hotwire
  • Jet Airways
  • JetBlue
  • KLM
  • Korean
  • Lufthansa
  • Orbitz
  • Priceline
  • Singapore Airlines
  • Starwood
  • Southwest Airlines
  • Travelocity
  • TripIt
  • Turkish Airways
  • United Airlines
  • US Airways
  • Virgin American
  • Virgin Atlantic
b. Add your past trips. If you have taken trips that we are not currently in Traxo, then you can enter them and receive credit toward your score.
c. Take more trips! Not that you need an excuse to travel, but if you do, your score will automatically increase.
d. Scores are recalculated on a daily basis so check back often.
5. What are the different travel tiers? What is a Conquistador?
Traxo maps your Traxo Travel Score to one of ten tiers. Being a "Conquistador" means you are in the top, most elite tier. Less than 1% of all travelers qualify to be a Conquistador.

An average Conquistador traveler (100-90) has been to 13 countries, 12 states, belongs to 7 travel accounts and has flown 130K miles and spent 150 days on the road last year.

An average Jetsetter traveler (90-80) has been to 6 countries, 9 states, belongs to 6 travel accounts and has flown 65K miles and spent 70 days on the road last year.

An average Discoverer traveler (60-50) has traveled to 1 country, 2 states and is a member of 4-5 travel accounts and has flown 8K miles and spent 10 days on the road last year.
6. Why is Traxo's Travel score unique? Why can I trust this score?
Traxo has comprehensive access to ACTUAL travel reservation and travel loyalty program information. We link to over 100+ travel sources including popular "check-in" applications like Gowalla. Traxo automatically pulls in travel information without you having to do anything: no forwarding emails, no putting pins on a map. Traxo is easy and automatic.
7. How do I share my Traxo Travel Score?
It is really easy, simply hover your mouse over your Traxo Travel Score and a "Share" button will appear allowing you to easily brag about your Score to your Twitter followers and Facebook friends.
8. I don't want people to know my Traxo Travel Score, what should I do?
If for any reason you prefer not to share your Traxo Travel Score, simply go to Account->My Profile and click the "Edit" Privacy Settings button and select "No one" as your Trophy Privacy Setting. The trophy module is the only place that your Traxo Travel Score appears. If you stop sharing this trophy module, other people will no longer be able to see your Traxo Travel Score.
9.How do I redeem my travel perk?
Traxo has partnered with leading travel companies to offer exclusive Traxo Travel Perks to people who have the highest Traxo Travel Scores. The traveler's Traxo Travel Score on a particular date will determine what Travel Perks they are eligible for. Shortly after the date, Traxo will reach out to all qualifying members and allow them to select from a set of perks. To see more details, please go to www.traxo.com/travelscore
10. How is the leaderboard calculated for countries and states?
We calculate the leaders based on "verified" countries and states. Verified countries and states are ones that Traxo has pulled from one of your travel accounts. If you have manually entered a trip then the unique countries or states you have visited will NOT count towards your verified count.
11. I know that I should be on the leaderboard, how come I'm not there?
Because we respect your privacy, in order for you to show up on our leaderboards, both your profile and trophy should be set to "public". You can adjust these settings under the "Account" tab.
12. How is the Traxo Miles leaderboard calculated?
Traxo Miles is a calculation of the total miles based on all of the trips that exist within Traxo. If you have a number of past trips that are not in Traxo, those miles will not count towards Traxo Miles. You can always manually enter your past trips in order to get mileage credit.

 
 

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