Frequently Asked Questions
| A. General information: | ||
| 1. | What is Traxo? | |
| 2. | Why should I use Traxo? | |
| 3. | How much does Traxo cost? | |
| 4. | How do I contact Traxo? | |
| C. Friends and Travel Buddies: | ||
| 1. | I want to invite my friends to join! | |
| 2. | What is a Travel Buddy? | |
| 3. | How can I view my own profile as other people see it? | |
| 4. | Will I be able to block an individual member from contacting me? | |
| D. Trips: | ||
| 1. | What should I do if Traxo doesn't recognize my hometown or a travel destination city? | |
| 2. | Why can't I see some trips of another Traxo member? | |
| F. Account Settings: | ||
| 1. | How do I change my account settings? | |
| 2. | How do I change the email address for my Traxo account? | |
| 3. | How do I deactivate my account? | |
| G. Privacy: | ||
| 1. | What is Traxo's privacy policy? | |
| 2. | How do I control who sees my trips and profile information? | |
| 3. | Can non-Travel Buddies view my profile or travel information? | |
A. General information:
1. What is Traxo?
Traxo is an interactive website that enables globe-trotters to easily share their past and future travel plans with their network of friends, family, and colleagues.
Traxo is an interactive website that enables globe-trotters to easily share their past and future travel plans with their network of friends, family, and colleagues.
2. Why should I use Traxo?
Never eat dinner alone in your hotel room again when you're on business. Traxo tells you in advance when your travels overlap with someone you know. Make plans for dinner, grab a drink, or catch a show, but don't eat alone.
Never read a travel recommendation from a stranger. Instead of searching through volumes of anonymous reviews on other travel sites, Traxo finds out who in your network has been to your upcoming destination and experienced what it offers. Your friend is now your destination guide.
Track down who is attending an upcoming business conference before you even get there. Traxo sees who within your professional network has already booked a trip to attend an event, so plan beforehand and start networking
Don't fall off the radar; stay in touch with your friends. Even if you aren't a frequent traveler, Traxo invites you to live vicariously through your friends and see the fun and exciting places they visit. You can view their photo albums or invite them to meet up for dinner to talk about their trip when they get back home.
Never eat dinner alone in your hotel room again when you're on business. Traxo tells you in advance when your travels overlap with someone you know. Make plans for dinner, grab a drink, or catch a show, but don't eat alone.
Never read a travel recommendation from a stranger. Instead of searching through volumes of anonymous reviews on other travel sites, Traxo finds out who in your network has been to your upcoming destination and experienced what it offers. Your friend is now your destination guide.
Track down who is attending an upcoming business conference before you even get there. Traxo sees who within your professional network has already booked a trip to attend an event, so plan beforehand and start networking
Don't fall off the radar; stay in touch with your friends. Even if you aren't a frequent traveler, Traxo invites you to live vicariously through your friends and see the fun and exciting places they visit. You can view their photo albums or invite them to meet up for dinner to talk about their trip when they get back home.
3. How much does Traxo cost?
The basic Traxo product will always be free to use. However, to keep the service free, you will see advertisements from travel-related product and services that we believe are relevant to Traxo members.
The basic Traxo product will always be free to use. However, to keep the service free, you will see advertisements from travel-related product and services that we believe are relevant to Traxo members.
B. Sign Up:
1. How do I sign up for a Traxo account during beta launch?
To sign up for Traxo, please request a beta invite here and we will send you an email when your request is approved. The invitation will come to you via email and has a link to the sign up page. You can also ask a friend who has a Traxo Account to invite you to join. Each new member is allowed a limited number of invitations during beta.
To sign up for Traxo, please request a beta invite here and we will send you an email when your request is approved. The invitation will come to you via email and has a link to the sign up page. You can also ask a friend who has a Traxo Account to invite you to join. Each new member is allowed a limited number of invitations during beta.
2. Do I need an account to use Traxo?
Searching for information is allowed without having an account, but the information is very limited in order to protect our user's privacy. You will need to create a Traxo account with a valid email address and password in order to view most information about your friends, or share any of your travel information through Traxo. We put this process in place to ensure the privacy of our travelers.
Searching for information is allowed without having an account, but the information is very limited in order to protect our user's privacy. You will need to create a Traxo account with a valid email address and password in order to view most information about your friends, or share any of your travel information through Traxo. We put this process in place to ensure the privacy of our travelers.
3. Why didn't my new account confirmation email arrive?
Check your email application's spam or junk mail folder or filter for emails from Traxo. To make sure you receive emails from Traxo in the future, add support@traxo.com to your address book.
Your ISP (internet service provider) may block unknown emails. Contact your ISP to ensure they don't stop email traffic from Traxo.com getting to you.
Double check that you entered a valid email address while you sign up for an account.
If you still have questions, please click here to contact us or send us an email at feedback@traxo.com.
Check your email application's spam or junk mail folder or filter for emails from Traxo. To make sure you receive emails from Traxo in the future, add support@traxo.com to your address book.
Your ISP (internet service provider) may block unknown emails. Contact your ISP to ensure they don't stop email traffic from Traxo.com getting to you.
Double check that you entered a valid email address while you sign up for an account.
If you still have questions, please click here to contact us or send us an email at feedback@traxo.com.
4. How old do you have to be to sign up for Traxo?
You have to be at least 18 years of age or older to sign up for a Traxo account
You have to be at least 18 years of age or older to sign up for a Traxo account
5. Do you need to be a US resident to sign up for Traxo?
No, while the Traxo website and emails are currently in English only, any global user may use Traxo (subject to local laws, of course).
No, while the Traxo website and emails are currently in English only, any global user may use Traxo (subject to local laws, of course).
C. Friends and Travel Buddies:
1. I want to invite my friends to join!
Click on the "Invite Friends" link on the BUDDIES tab. On the Invite Friends page, you will be able to invite friends by:
Click on the "Invite Friends" link on the BUDDIES tab. On the Invite Friends page, you will be able to invite friends by:
| >> | Providing each of your friend's email address and sending them an individual invitation | |
| >> | Searching your address book on popular email services like Yahoo! Mail, Hotmail, MSN, Gmail or AOL mail and "bulk uploading" your friends into Traxo | |
| >> | Uploading a contact data file from other popular applications (i.e. Outlook CSV file) | |
| >> | You will also soon be able to utilize your friend list from any number of existing social networking sites like Facebook, Linkedin, and MySpace |
2. What is a Travel Buddy?
A Travel Buddy is another Traxo member who has accepted your invite. As Travel Buddies, you can send messages to each other, view additional information on each other's profile, and see each other's past and future trips (contingent on individual trip privacy settings)
A Travel Buddy is another Traxo member who has accepted your invite. As Travel Buddies, you can send messages to each other, view additional information on each other's profile, and see each other's past and future trips (contingent on individual trip privacy settings)
3. How can I view my own profile as other people see it?
Please visit the My Profile page under the myACCOUNT tab. Click on the "View" My Public Profile button to view how your profile will appear to your Travel Buddies.
Please visit the My Profile page under the myACCOUNT tab. Click on the "View" My Public Profile button to view how your profile will appear to your Travel Buddies.
4. Will I be able to block an individual member from contacting me?
If the member is a Travel Buddy, you can delete them as a Travel Buddy. This will prevent them from sending message to you directly.
If a member continually tries to invite you to become a Travel Buddy, you can reject the invitation and select the option to block future invitations.
To report any other abusive or inappropriate behavior, please click here or send a message to abuse@traxo.com .
If the member is a Travel Buddy, you can delete them as a Travel Buddy. This will prevent them from sending message to you directly.
If a member continually tries to invite you to become a Travel Buddy, you can reject the invitation and select the option to block future invitations.
To report any other abusive or inappropriate behavior, please click here or send a message to abuse@traxo.com .
D. Trips:
1. What should I do if Traxo doesn't recognize my hometown or a travel destination city?
When you input a city, we attempt to match it to a city in our database. Since we are updating our database to contain all major cities worldwide, sometimes a city you are looking for may not be instantly recognized. Enlighten us on where you're from or where you might be going! Click here or send us a note at feedback@traxo.com.
When you input a city, we attempt to match it to a city in our database. Since we are updating our database to contain all major cities worldwide, sometimes a city you are looking for may not be instantly recognized. Enlighten us on where you're from or where you might be going! Click here or send us a note at feedback@traxo.com.
2. Why can't I see some trips of another Traxo member?
The traveler may have set some or all of their trips to a trip privacy setting that doesn't allow you to view those trips. Private trips can only be seen by the traveler. Trips set to the "Buddies Only" trip privacy setting can only be seen by a traveler's Travel Buddies.
If you are not a linked Travel Buddy of the traveler, you will not be able to see any future upcoming trips regardless of a trip's privacy setting.
The traveler may have set some or all of their trips to a trip privacy setting that doesn't allow you to view those trips. Private trips can only be seen by the traveler. Trips set to the "Buddies Only" trip privacy setting can only be seen by a traveler's Travel Buddies.
If you are not a linked Travel Buddy of the traveler, you will not be able to see any future upcoming trips regardless of a trip's privacy setting.
E. Traxo Notifications:
1. What will Traxo notify me about?
Please go to the Email Notifications Settings page under the myACCOUNT tab to view the types of trigger events that Traxo will notify you about. From this page you can control both the type and frequency of email notifications you wish to receive.
Please go to the Email Notifications Settings page under the myACCOUNT tab to view the types of trigger events that Traxo will notify you about. From this page you can control both the type and frequency of email notifications you wish to receive.
2. How do I change my email notifications settings or turn off emails that I don'
t want to receive?
Go to Email Notifications Settings under the myACCOUNT tab to control what email notifications you wish to receive.
Go to Email Notifications Settings under the myACCOUNT tab to control what email notifications you wish to receive.
3. Why am I not receiving email notifications?
Please view Email Notification Settings under the myACCOUNT tab to verify your notifications are turned on.
Please check your email application's spam or junk mail folder or filter. To ensure you receive emails from Traxo in the future, add support@traxo.com to your address book.
Some emails maybe blocked by your ISP (internet service provider). Contact your ISP to ensure they are not blocking email traffic from Traxo.com.
Please view Email Notification Settings under the myACCOUNT tab to verify your notifications are turned on.
Please check your email application's spam or junk mail folder or filter. To ensure you receive emails from Traxo in the future, add support@traxo.com to your address book.
Some emails maybe blocked by your ISP (internet service provider). Contact your ISP to ensure they are not blocking email traffic from Traxo.com.
F. Account Settings:
1. How do I change my account settings?
Visit the My Profile page under the myACCOUNT tab. On this page, you can edit basic profile information such as Display Name, Official Travel name, your email address, password, and hometown.
Visit the My Profile page under the myACCOUNT tab. On this page, you can edit basic profile information such as Display Name, Official Travel name, your email address, password, and hometown.
2. How do I change the email address for my Traxo account?
Please visit the My Profile page under the myACCOUNT tab. Click on the "Edit" Basic Profile Information button. On this page you'll be able to change the email address associated with this Traxo account. You will be asked to confirm the new email address by clicking on a link in an email sent to this new email address.
Please visit the My Profile page under the myACCOUNT tab. Click on the "Edit" Basic Profile Information button. On this page you'll be able to change the email address associated with this Traxo account. You will be asked to confirm the new email address by clicking on a link in an email sent to this new email address.
3. How do I deactivate my account?
Please visit the My Profile page under the myACCOUNT tab. Click on the "Deactivate" button to deactivate your account. By deactivating your Traxo account, no other users will be able to view your profile or trips, you will no longer receive Traxo notifications, and your trips will no longer be imported from connected travel websites. You can reactive your account at anytime by logging into Traxo with you email address and password.
To permanently delete your account please contact us here or send us an email at feedback@traxo.com .
Please visit the My Profile page under the myACCOUNT tab. Click on the "Deactivate" button to deactivate your account. By deactivating your Traxo account, no other users will be able to view your profile or trips, you will no longer receive Traxo notifications, and your trips will no longer be imported from connected travel websites. You can reactive your account at anytime by logging into Traxo with you email address and password.
To permanently delete your account please contact us here or send us an email at feedback@traxo.com .
G. Privacy:
1. What is Traxo's privacy policy?
Traxo values the privacy of our members and all travel data. Please view our privacy policy here.
Traxo values the privacy of our members and all travel data. Please view our privacy policy here.
2. How do I control who sees my trips and profile information?
When you log into Traxo for the first time, you will be given the opportunity to set your profile privacy settings. You can also change these settings at any time by visiting the My Profile page under the myACCOUNT tab and clicking on the "Edit " Privacy Settings button.
Here are the different privacy settings of new and existing trips you can choose:
When you log into Traxo for the first time, you will be given the opportunity to set your profile privacy settings. You can also change these settings at any time by visiting the My Profile page under the myACCOUNT tab and clicking on the "Edit " Privacy Settings button.
Here are the different privacy settings of new and existing trips you can choose:
| >> | Private (only visible to you), | |
| >> | Buddies only (only visible to your Travel Buddies), or | |
| >> | Public (always visible to your Travel Buddies and visible to non-Travel Buddies once it is past date) |
3. Can non-Travel Buddies view my profile or travel information?
If your profile privacy setting is set to "Buddies Only", a non-Travel Buddy can only view your display name, profile picture, and your current hometown.
If your profile privacy setting is set to "Public / Visible to all users", a non-Travel Buddy can view all of the items listed above, plus all of your past trips and your buddy list.
A non-Travel Buddy can NEVER view your current location or your future trips. Only Travel Buddies are allowed to view this type of private information.
If your profile privacy setting is set to "Buddies Only", a non-Travel Buddy can only view your display name, profile picture, and your current hometown.
If your profile privacy setting is set to "Public / Visible to all users", a non-Travel Buddy can view all of the items listed above, plus all of your past trips and your buddy list.
A non-Travel Buddy can NEVER view your current location or your future trips. Only Travel Buddies are allowed to view this type of private information.